VFM Holidays Private Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for travel-related bookings and inquiries.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you book a tour, request a quote, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Address
• Passport details (if required for travel bookings)
• Payment information (processed securely via payment gateways)

b) Non-Personal Information

We may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent
• Cookies and usage data

2. How We Use Your Information

We use the information collected for purposes such as:

• Processing travel bookings and reservations
• Providing tour packages, hotel bookings, and travel services
• Responding to inquiries and customer support
• Sending booking confirmations and updates
• Improving our website, services, and customer experience
• Marketing and promotional communications (only with consent)
• Complying with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

• Airlines, hotels, transport providers, and travel partners for booking fulfillment
• Payment gateways and financial institutions for secure transactions
• Government authorities when required by law or legal process
• Service providers who assist in website operations and marketing

All third parties are required to protect your information and use it only for intended purposes.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve user experience
• Analyze website traffic
• Remember user preferences

You may choose to disable cookies through your browser settings, but some website features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Alteration
• Disclosure
• Destruction

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Legal and accounting requirements
• Resolving disputes
• Business operations

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, you may contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

VFM Holidays Private Limited
Email: hello@vfmholidays.com
Phone: 098470 38881

Address: First Floor, Prashanth Tower, Eanchakkal, Thiruvananthapuram, Kerala 695008